Job DescriptionHello,
nHirning for Customer Support ( US healthcare )
nExperience: 1 + Years
nLocation: Kolkata / Noida
nNotice Period: Immediate Joiner
nMax Rate- up to 6 LPA
nShift- Night shift (Work from office )
nDesired candidate profile
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- Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teamsn
- Excellent verbal and written communication skills in English with strong comprehension abilitiesn
- Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activitiesn
- Ability to analyze information accurately and maintain attention to detailn
- Willingness to work in a 24x7 settingn
- Open to working from the officen

nJob Description
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- Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR)n
- Capable of identifying, capturing, and documenting denial reasons accuratelyn
- Update claim status, notes, and actions in the respective systems and databasesn
- Coordinate with internal teams to resolve claim-related issues and ensure timely closuren
- Meet productivity, quality, and compliance targets as defined by the processn
- Maintain confidentiality and always adhere to client and organizational policies.n

📌 Customer Service Representative (West Bengal)
🏢 The Hird
📍 West Bengal