Job DescriptionAbout the Role
nWe are looking for a high-performing Deputy Manager – Counseling to lead tele-counseling and admissions operations. The role requires a strong leader with proven experience in inside sales, telesales, and team management, capable of driving conversions and improving the overall admissions funnel.
nResponsibilities
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- Team Leadership & Managementn
- Manage, lead, and motivate a team of 30–70 tele-counselorsn
- Set clear targets and ensure consistent performance deliveryn
- Conduct regular team reviews, feedback sessions, and performance evaluationsn
- Drive team engagement and reduce attritionn

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- Sales & Conversion Managementn
- Drive admission conversions, revenue targets, and enrollment numbersn
- Handle inbound & outbound calling strategies for lead conversionn
- Ensure effective follow-ups and closure of prospective student leadsn
- Optimize sales funnel, conversion ratios, and lead lifecycle managementn

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- Call Center Operationsn
- Monitor daily calling activities, productivity, and quality metricsn




- Manage dialer systems, lead allocation, and call distributionn
- Ensure adherence to scripts, compliance, and quality standardsn
- Improve operational efficiency and turnaround timen

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- Training & Developmentn
- Coach and mentor team members on sales skills, objection handling, and counseling techniquesn
- Develop future team leaders within the teamn

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- Data Analysis & Reportingn
- Track KPIs, conversion rates, revenue metrics, and team performancen
- Prepare daily, weekly, and monthly MIS reportsn
- Use data insights to improve strategy and decision-makingn

nQualifications
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- Minimum 6+ years of experience in tele-counseling / call center / admissions / inside salesn
- Proven experience managing 30–70 team sizen
- Solid background in sales, revenue generation, and target-driven rolesn
- Experience in Ed-Tech / Education sector preferredn
- Graduation is man

📌 Call Center Manager (Delhi)
🏢 Chandigarh University - HR Department
📍 Delhi