Job DescriptionJob Title: Balance Collection Executive Location: Hyderabad Work Mode: Work From Office Working Days: 6 days a week Overview : We are looking for a Balance Collection Executive who will be responsible for following up with enrolled learners to ensure timely payment of their pending program fees. The role requires strong communication, consistent follow-ups, and coordination with internal teams to drive collections efficiently. Key Responsibilities : • Connect with learners via calls, emails, and WhatsApp to follow up on pending fee payments. • Ensure timely collection of outstanding balances as per defined payment schedules. • Clearly explain payment plans, due dates, and payment processes to learners. • Address and resolve basic queries related to payments, invoices, and dues. • Maintain accurate records of follow-ups and updates in CRM/internal systems. • Coordinate with Finance,
Admissions, and Operations teams for payment tracking and issue resolution • Escalate long-pending or critical cases as per the defined escalation matrix. Required Skills : • Strong communication skills in English, Telugu and basic Hindi. • Good negotiation and follow-up abilities. • Basic knowledge of MS Excel and CRM tools. • Ability to manage multiple learner accounts simultaneously. • Solid problem-solving and learner-handling skills. Eligibility Criteria : • Graduate in any discipline. • 0–3 years of experience in collections, customer support, or operations. • Prior experience in EdTech, BFSI collections, or payment follow-ups will be an added advantage