Job DescriptionClient Experience Intern
nEmployment Type: Internship – Full time
nInternship Duration: 4 Months
nWork Mode: Work From Office (WFO)
nLocation: Bangalore
nExperience: Freshers or candidates with prior internship experience in Customer Success, Customer Experience, SaaS/Product Support, or similar roles are preferred.
nJob Description
nAs a Client Experience Intern, you will work closely with the Client Experience team across the customer journey, including onboarding, product adoption, engagement, support, and feedback. You will interact directly with customers, understand their queries and challenges, help them navigate the platform, and coordinate with internal teams to ensure a smooth customer experience.
nThis internship is ideal for someone who is comfortable learning technology, takes initiative, strong communication, loves solving problems and any kind of challenges and is updated with current Tech trends.
nKey Responsibilities
nCustomer Onboarding & Product Adoption
n
- n
- Support onboarding sessions for new customers and help ensure a smooth transition onto the platform.n
- Educate customers on platform features, workflows, and AI capabilities.n
- Assist customers in understanding and effectively using key modules and functionalities.n
- Monitor customer engagement and follow up with customers who require additional assistance.n
- Encourage customers to explore and adopt relevant product features.n
nCustomer Engagement & Relationship Management
n
- n
- Interact regularly with customers to understand their requirements, challenges, and experience with the platform.n
- Conduct follow-ups to support continued product usage and engagement.n
- Build positive relationships with customers through timely and professional communication.n
- Identify customers who may require additional support and proactively reach out to them.n
- Support initiatives aimed at improving customer satisfaction and product adoption.n