Job DescriptionThe Dialer Manager/Strategist will be Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center.
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- Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call centern
- This role will also be providing compliance guidance when running outbound campaignsn
- Responsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goalsn
- Ensure adequate staffing levels and minimize organizational risks.n
- Perform daily uploads, downloads, and importingn
- Ensure and document outbound dialer activityn
- Analyze dialer-output data to identify potential problems and issuesn




- Run payment report regularlyn
- Create and update dialing campaigns filter, list strategies, and reportsn
- Monitor and adjust the performance of the dialer systemsn
- Responsible for all aspects of the call center technology platform including conversational IVR, cloud-based contact center solutions, workforce management, and outbound dialing/campaign managementn
- Responsible for team member schedules to endure all intervals during business hours are staffed to support expected call volumesn
- Configuration of current campaigns: creation, user profiles, worksheets, etcn
- Provide guidance on compliance awareness such as DNC, States laws, TCPA (Cells Phones), GDPR, FDCPA, other Federal Laws, California Privacy Act, etc.n
- Support various contact types; Independent Business (Result of OB call), OB, Auto Dial, SMSn

📌 Manager (Ghaziabad)
🏢 EXL
📍 Ghaziabad