Job DescriptionWho are we?
nSuperset is India's largest University Recruitment Platform - a placement automation tool for
nuniversities and a digital campus hiring platform for employers. Our team is dedicated towards
nleveraging the technology to solve all the challenges and problems you could think of during a
ntypical placement season.
nLocation - Bangalore
nWhat will you do?
nAs an ACSM at Superset, you'll be responsible for handling our university clients/customers,
nhandholding during initial in office implementation of the software platform and building long-term
nrelationships with them.
nWe need help with:
n● Managing multiple stakeholders and understanding their respective business needs
nthroughout the customer lifecycle,
n● Providing good customer experience by ensuring that Superset is successfully and
nsmoothly rolled out to the customer - provide software platform training to placements
nstaff and help them set-up the platform,
n● Handling escalations and ensuring long term working relationship with the respective
nuniversity POCs,
n● You'll be required to help potential clients with respect to the platform use, best
npractices, and promote adoption,
n● Keeping a track of adoption metrics to preempt churn rate and managing renewals.
nThis is a role with huge responsibility as you would be entrusted with customer success and student
nadoption.
nRequirements | You'll be a great addition to the team if:
n● You have 1+ years of experience in account management/customer
nsuccess/client-facing role/operations,
n● You have excellent communication abilities including the ability to listen, understand,
nassist rightly to the clients,
n● You understand that maintaining relations is more about understanding people's psyche
nthan just providing feature resolutions,
n● You are passionate about product craftsmanship and care about great customer
nexperience,
n● Your experience working with cross-functional teams in a SaaS or a software