Job DescriptionMega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 31st July 2026
nDate: 31st July'26
nTime: 10:00 AM to 1:00 PM
nVenue: ETA 1, Sandhya Infocity - Navalur
nNo. 33, Rajiv Gandhi salai, old Mahabalipuram road, navalur
nContact Person: Suryapriya
nExperience: 1 to 4 yrs
nShift: US Shift (Night Shift)
nSkill: Customer Service Representative (CSR) (Voice Process)
nJob Summary:
n1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.
n2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare services.
n3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer service.
nKey Responsibilities:
n• Handle inbound and outbound customer calls in a professional and courteous manner.




n• Respond to inquiries regarding health insurance advantages, coverage, eligibility, claims, and billing.
n• Assist members, patients, providers, and healthcare facilities with account-related concerns.
n• Verify member information and accurately document customer interactions in the system.
n• Resolve customer issues efficiently while adhering to company policies and healthcare regulations.
n• Escalate complex concerns to the appropriate department when necessary.
n• Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy
nrequirements.
n• Meet established quality, productivity, and customer satisfaction targets.
n• Stay updated on healthcare policies, procedures, and account-specific guidelines.
n• Provide accurate information and educate customers on available healthcare services and programs.
nQualifications:
n• College Graduate / Undergraduate (BPO experience is required)
n• Ex

📌 Mega-Walkin drive at HCLTech for Customer Service Representative (Chennai)
🏢 HCLTech
📍 Chennai