Job DescriptionWe are looking for an experienced and commercially driven General Manager – Operations to lead the overall operations and business performance of our QSRs, restaurants, and dark kitchens.
nThe role will have end-to-end responsibility for operational excellence, revenue growth, cost optimisation, customer experience, people leadership, and profitability across the business.
nThe ideal candidate will be a robust hospitality operator with a proven track record of managing multi-unit operations and delivering sustainable revenue and EBITDA growth.
nKey Responsibilities
n1. Operations Leadership
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- Oversee end-to-end operations across QSRs, restaurants, and dark kitchens.n
- Ensure consistent execution of operational, service, food quality, and brand standards across all locations.n
- Drive operational efficiency, productivity, and scalability across the business.n
- Conduct regular outlet and kitchen reviews and ensure timely closure of operational gaps.n
- Establish and monitor key operational KPIs across locations.n

n2. Financial Performance
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- Drive revenue, gross margin, EBITDA, and overall profitability targets.n
- Review outlet-wise financial performance and identify opportunities to improve revenue and margins.n
- Monitor and control food costs, labour costs, rent, utilities, wastage, inventory, and other operating expenses.n
- Develop annual budgets, forecasts, business plans, and monthly performance reviews.n
- Analyse variances against budget and implement corrective action plans.n
- Drive cost optimisation initiatives without compromising customer experience or product quality.n
- Work closely with Finance to ensure accurate financial reporting and performance tracking.n

n3. Revenue & Business Growth
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- Develop strategies to drive same-store sales growth, outlet profitability, and overall revenue growth.n
- Identify opportunities to improve average order value, customer frequency, delivery sales, and ou

📌 General Manager Operations (Pune)
🏢 Three Layer Hospitality
📍 Pune