Job DescriptionRole: Customer Complaint Manager
nDepartment: Sales & Marketing
nAbout the Role
nThe ideal candidate is responsible to act as the primary customer interface for assigned metro rail projects and ensure timely resolution of field issues, execution of retrofit campaigns, warranty management, and customer satisfaction. The role is critical in driving end-to-end coordination between customer, service, engineering, quality, and supply chain teams.
nExperience: 9 to 15 years
nResponsibilities
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- Customer Interface & Relationship Managementn
- Field Issue Resolution & NCR Closuren
- Retrofit & Fleet Managementn
- Cross-functional Coordinationn
- Warranty & RMA Managementn
- Project Tracking & Reportingn
- Meetings & Governancen
- Audit & Compliance Supportn

nQualifications
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- Education:



Bachelor's degree in engineering (Mechanical / Electrical / Mechatronics preferred)n
- Experience: 8–10 years in:n
- Rail / Automotive / Industrial systemsn
- Customer support / project coordination rolesn

nRequired Skills
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- Timely closure of complaints and NCRsn
- Adherence to retrofit execution timelinesn
- Customer satisfaction and feedbackn
- Reduction in repeat issues/failuresn
- Accuracy and timeliness of reportingn

nPreferred Skills
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- Frequent interaction with customers, including site/depot visitsn
- Travel required based on project needsn
- High coordination across multiple internal functionsn

📌 Customer Service Manager (Faridabad)
🏢 Knorr Bremse India
📍 Faridabad