Job DescriptionCentre Manager – Luxury Longevity & Aesthetic PracticenLocation: Nariman Point, Mumbai
About Angel Health CentrenAngel Health Centre is a private, physician-led longevity and regenerative aesthetics practice located in the heart of South Mumbai.
nWe combine advanced medical science, personalised diagnostics, longevity medicine and aesthetic care to deliver an exceptional experience for discerning individuals who value privacy, precision and excellence.
nWe are looking for a highly driven Centre Manager to lead the day-to-day operations of our luxury practice while ensuring an outstanding client experience and supporting the business's growth.
Role OverviewnThe Centre Manager will be responsible for managing the complete operations of the centre, ensuring exceptional patient experience, driving business performance, supervising staff, improving operational efficiency, and supporting marketing and business development initiatives.
nThis role requires someone who combines operational excellence with a hospitality mindset and commercial acumen.
Key ResponsibilitiesCentre Operationsn
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- Oversee complete day-to-day functioning of the centren
- Ensure smooth patient flow and appointment schedulingn
- Maintain premium standards of service and presentationn
- Supervise reception, coordinators and support staffn
- Monitor inventory, vendor relationships and procurementn
- Ensure compliance with operational protocols and documentationn
Patient Experiencen
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- Deliver a five-star guest experience from enquiry to follow-upn
- Resolve client concerns with professionalism and empathyn
- Build long-term relationships with clientsn
- Ensure every interaction reflects the brand's premium positioningn
Business Developmentn
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- Improve consultation-to-treatment conversionn
- Develop referral relationships with doctors, luxury hotels, corporates and strategic partnersn
- Coordinate client engagement initiatives and eventsn
- Identify oppo