Job Description
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- 8+ years of experience as SAP CRM Functional Consultant with support-heavy backgroundn
- Robust functional knowledge in Sales, Service, and Case Managementn
- Hands-on experience in incident management and production supportn
- Strong integration knowledge with SAP ECC / S/4HANAn
- Functional understanding of middleware (CRM Middleware / CPI / PI)n
- Experience handling customer-facing issues and complaintsn
- Excellent problem resolution and root cause analysis skillsn
nKey Responsibilities*
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- Provide L2/L3 production support for SAP CRMn
- Resolve high-priority incidents within SLAn
- Perform root cause analysis and permanent fixesn
- Support case management and customer service processesn
- Resolve CRM–SAP integration issuesn
📌 SAP Customer Relationship Management (West Bengal)
🏢 Tata Consultancy Services
📍 West Bengal
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