Job DescriptionHCLTech hiring for fresher candidates
nHiring Alert |Customer Support | Nagpur
nWe are looking for dynamic and customer-focused Level 1 support to join our team in Nagpur If you are passionate about IT support and resolving customer issues, this is a outstanding opportunity to kick-start or grow your career.
nRole: Level 1 (Customer Service Representative)
nLocation: Nagpur
nShift: 24x7 Rotational
nWeek Offs: 2 Rotational Offs
nExperience: Fresher
nWhat You'll Do:
nHandle customer queries via calls, emails, and tickets
nPerform initial troubleshooting & issue resolution
nLog and manage incidents using ticketing tools (ServiceNow preferred)
nEnsure timely updates, follow-ups, and proper documentation
nEscalate complex issues to higher support levels
nDeliver high customer satisfaction
nWhat We're Looking For:
nStrong communication skills
nBasic IT troubleshooting knowledge
nWillingness to work in rotational shifts
nFreshers & early professionals are welcome
nB.Tech, BCA, MCA and M.Tech not eligible
nPlease share your resume on