Job DescriptionPreferred Functional Knowledge (Skills & Tools):
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- Valuable communication and Writing skills. Should be able to connect with leadership of clients.n
- Key behavioral traits: Agility, Analytical, Persistence and Ability to be proactiven
- Convincing skill, Knowledge on Account management practices.n
- Working knowledge of CRM tools like Custify, Hubspot or GainSight will have added advantagen

nKey Responsibility (Day to Day Activities):
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- Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunitiesn
- Identify the risk client proactively, mitigate and escalate as deemed appropriate leading to reduction of client churnn
- Frequent client reach outs, review Account health, Publish accounts dashboards.n
- leading to reduction of client churnn

nQualification and Experience
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- 2 to 4 years of experience in HR, HR transformation OR HCM implementation and customer management roles / HR consulting roles.n
- Understanding of Technology systems. HRMS system implementation and understanding would be preferred.n
- Experience in Customer Success for HR Tech application is preferred.n

📌 Account Manager (West Bengal)
🏢 Greythr
📍 West Bengal