Job DescriptionWe are looking for change Technical Service Delivery Manager
nexperience -10-15 yrs
nLocation- Chennai/pune
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- • Manage end-to-end IT service delivery for manufacturing applications and business-critical systems.n
- • Ensure effective Incident, Problem, Change, and Service Request Management using ITIL best practices.n
- • Manage and govern 200+ incidents monthly across multiple applications and support teams.n
- • Drive service stability, SLA compliance, operational excellence, and customer satisfaction.n
- • Lead P1/P2/P3/P4 incident resolution and major incident management.n
- • Engage with factory stakeholders and business users to ensure uninterrupted operations.n
- • Drive AI-based operational improvements and automation initiatives.n
- • Govern ITSM processes and service performance reporting.n

n
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- 10-15 years of experience in IT Service Delivery, IT Operations, and Manufacturing IT Supportn
- Knowledge of ISA95 / MESA standardsn
- Strong knowledge of ITIL Incident, Problem, Change, Service Request, Knowledge,



and Release Management processesn
- Hands-on experience with Azure DevOps for incident tracking, work item management, backlog management, sprint planning, and reportingn
- Good understanding of .NET Framework, .NET Core, ASP.NET MVC/Web API, Angular, JavaScript, HTML5, CSS, and enterprise web applicationsn
- Strong knowledge of SQL Server, SQL, query writing, performance analysis, and troubleshootingn
- Positive analytical skillsn
- Exposure on OPC tools like Kepware etc.n
- Experience supporting Azure and/or AWS cloud environments, cloud-based applications, monitoring, deployments, and infrastructure servicesn
- Root Cause Analysis (RCA), Trend Analysis, Corrective & Preventive Actions (CAPA), Known Error Database (KEDB)n
- Provide L2/L3 support for .NET, Angular, SQL Server, Azure, and AWS-hosted applications.n
- Coordinate with development teams for defect resolution and production support.n
- Analyze a

📌 Technical Service Delivery Manager (Chennai)
🏢 Tata Consultancy Services
📍 Chennai