Job DescriptionCompany Intro
nChargebee is a leading global revenue growth management platform that powers subscription businesses at scale. Our suite includes billing, retention, revenue recognition, and analytics solutions, helping businesses accelerate growth, improve customer retention, and adapt quickly in an evolving market.
nOur mission is to empower businesses to maximize revenue and customer loyalty through adaptable, scalable, and intelligent solutions.
nJob Intro
nAs a Technical Success Manager (TSM), you will be the primary technical partner for a portfolio of mid-market customers. Your focus will be to drive product adoption, ensure technical success, and help customers get maximum value from the Chargebee platform.
nYou will work closely with Account Managers, Support, and Product teams to solve customer challenges, optimize workflows, and improve overall customer experience. This role is ideal for someone who enjoys solving business problems through technology and working closely with customers in a fast-paced SaaS environment.




nWork closely with fellow TSMs to identify patterns of customer issues, touchpoint dependencies and product gaps and make recommendations with leadership to solve it via product resolutions and AI automations.
nKey Responsibilities
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- Act as the primary technical point of contact (SPOC) for assigned mid-market customersn
- Drive product adoption and usage by guiding customers on best practices and relevant featuresn
- Understand customer workflows and provide practical, scalable solutions aligned with their use casen
- Partner with Account Managers to support customer retention, satisfaction, and growthn
- Monitor account health, support tickets, and proactively address technical risks or gapsn
- Conduct periodic account reviews to identify optimization opportunitiesn
- Assist customers with integrations, configurations, and troubleshooting (APIs, workflows, billing setups)n
- Work closely with Support, Prod

📌 Technical Success Manager (Chennai)
🏢 Chargebee
📍 Chennai