Job DescriptionWE'RE HIRING | ACADEMIC ADVISOR Location: Bangalore Experience: 2–6 Years Qualification: Post-Graduation in Management / Commerce / Journalism / Computer Applications / IT Industry: Ed-Tech / Higher Education Working: Rotational Weekends We are looking for an experienced Academic Advisor to ensure students have a seamless academic journey from admission to program completion, while maintaining high student satisfaction and engagement. Key Responsibilities: • Act as the first point of contact for students and coordinate with university departments. • Track and communicate students' academic progress, submissions, and requirements. • Handle academic and administrative queries related to fees, LMS, courses, and other student concerns. • Manage inbound and outbound calls, emails, and chat interactions. • Guide and motivate students to complete their academic requirements on time. • Address student queries related to semesters and subjects. • Coordinate with internal teams to resolve priority issues within defined TAT.
• Drive student satisfaction, active learner engagement, re-registration, and program completion. • Maintain accurate records, update MIS, and prepare reports using Excel and PowerPoint. • Identify process gaps and recommend improvements to enhance the student experience. Requirements: ✅ 2–6 years of experience in Academics / Student Counselling / Student Support . ✅ Positive understanding of university academic processes. ✅ Solid verbal, written, and listening skills. ✅ Excellent interpersonal and organizational skills. ✅ Knowledge of CRM and ticketing systems. ✅ Strong problem-solving and conflict-resolution skills. ✅ Ability to multitask, work under pressure, and maintain attention to detail. ✅ Good computer proficiency, especially in Excel and PowerPoint . ✅ Experience handling inbound and outbound calls is preferred. ✅ Willingness to work on weekends on a rotational basis.