Job DescriptionJob Title: Front Office – Guest Relations Executive
nLocation: Taj Lands End, Mumbai
nSalary: ₹6–7 LPA
nExperience Required: 2+ Years
nEducation: Bachelor's Degree in Hospitality Management / Hotel Management (Mandatory)
nJob Summary:
nWe are looking for a dynamic and customer-focused Guest Relations Executive (GRE) to join the Front Office team at Taj Lands End. The ideal candidate should have excellent communication skills, a passion for guest service, and at least 2 years of experience in front office or guest relations within the hospitality industry.
nKey Responsibilities:
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- Welcome guests and ensure a warm, professional arrival and departure experience.n
- Handle guest check-in and check-out efficiently.n
- Address guest inquiries, requests, and complaints promptly.n
- Coordinate with Housekeeping, Food & Beverage, Concierge, and other departments to ensure seamless guest service.n
- Maintain guest profiles and preferences for personalized service.n
- Handle VIP arrivals and ensure exceptional guest satisfaction.n
- Ensure adherence to hotel SOPs and brand standards.n
- Assist in managing room allocations and guest requests.n
- Maintain accurate records and prepare required reports.n
- Promote hotel services and facilities to enhance the guest experience.n
nEligibility Criteria:
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- Bachelor's Degree in Hospitality/Hotel Management (Mandatory).n
- Minimum 2 years of experience as a Front Office Executive, Guest Relations Executive, or a similar role in a reputed hotel.n
- Excellent verbal and written communication skills in English.n
- Strong interpersonal and problem-solving skills.n
- Well-groomed personality with a qualified appearance.n
- Ability to work in rotational shifts, weekends, and public holidays.n
- Knowledge of hotel PMS (Opera/Fidelio or similar) will be an added advantage.n
nPreferred Skills:
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- Guest handling and relationship managementn
- Front Office Operationsn
- Customer