Job DescriptionKey Responsibilities
nService Transition & Change Management
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- n
- Lead end-to-end service transition activities for current and existing IT services.n
- Plan and coordinate changes between Business, Service Operations, and suppliers.n
- Ensure all service transitions are delivered with minimal operational risk and disruption.n
- Define and maintain Service Transition strategies, processes, standards, and governance.n
- Ensure suppliers and internal teams adhere to Service Transition and Change Management processes.n

nStakeholder & Business Management
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- n
- Build strong relationships with Business stakeholders and act as a trusted advisor.n
- Understand business objectives, constraints, and service requirements.n
- Serve as the escalation point for Business users, Clients, and Service teams.n
- Support the Applications Lead in managing client and business relationships.n

nRelease & Service Readiness
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- n
- Develop and maintain release calendars and deployment schedules.n




- Coordinate regular and emergency release windows with Business and Operations teams.n
- Define service acceptance criteria and readiness requirements.n
- Ensure adequate support models, documentation, and operational processes are in place before go-live.n

nVendor & Supplier Management
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- n
- Partner with suppliers to define and implement support models.n
- Monitor supplier quality and transition deliverables.n
- Support onboarding and management of new vendors.n
- Coordinate across multi-vendor environments to ensure successful service delivery.n

nReporting & Governance
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- n
- Produce service review reports, KPI dashboards, and Change/Release Management reports.n
- Present operational performance and transition updates to leadership teams.n
- Drive process improvements across Change, Release, and Transition Management functions.n

nContinuous Improvement
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- n
- Identify opportunities to improve Service Transition, Change, and Release pr

📌 Service Transition Manager (Vasanthanagar)
🏢 Artech
📍 Vasanthanagar