Job DescriptionJob Title: Client Relationship Executive
nAbout the Role We're looking for a personable, proactive Client Relationship Executive to be the primary point of contact between SAM and our clients. This role suits someone who's excellent with people, quick on follow-ups, and genuinely invested in client satisfaction.
nKey Responsibilities
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- Serve as the single point of contact for assigned clients on day-to-day operational mattersn
- Conduct regular client visits/calls to gather feedback and address concernsn
- Coordinate with internal teams (operations, QA, HR) to resolve client complaints promptlyn
- Track and follow up on open issues until closure; ensure timely escalation where neededn
- Maintain client records, visit reports, and communication logs in Excel/app-based toolsn
- Build strong, long-term relationships to ensure client retention and satisfactionn
- Identify opportunities for upselling/cross-selling additional servicesn
- Prepare periodic client satisfaction and account status reports for managementn
nRequirements
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- Prior experience in client servicing, account management, or relationship roles (facility management/B2B services preferred)n
- Excellent communication and interpersonal skillsn
- Proficiency in MS Excel and app-based reporting/CRM toolsn
- Strong problem-solving mindset with a sense of urgency on follow-upsn
- Presentable, confident, and professional demeanorn
- Willingness to go on ground for client site visitsn
nPreferred
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- Prior experience in a multi-site facility management or FM companyn
- Bachelor's degree (any stream)n