Job DescriptionLocation: Mumbai
nFunction: Commercial Team - Loyalty Management
nReporting To: Associate Vice President - Loyalty Management
nAbout the Role
nWe are seeking a Corporate Director - Loyalty Management to lead the product vision, strategy, roadmap and execution for Taj InnerCircle and its integration with the Tata Neu ecosystem. This role will focus on building best-in-class digital loyalty experiences that drive member acquisition, engagement, retention, frequency and lifetime value while delivering commercial growth and product innovation.
nKey Responsibilities
nProduct Strategy & Roadmap
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- Manage end-to-end loyalty product strategy aligned with growth objectives.n
- Develop and execute the product roadmap for Taj InnerCircle across all channels.n
- Own monetization strategy and P&L; accountability.n
- Drive the evolution of loyalty capabilities including member journeys, rewards, advantages, gamification, personalization and partner integrations.n

nCustomer Growth & Loyalty
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- Drive customer acquisition, onboarding, tier progression,



engagement, retention, redemption journeys and revenue contribution.n
- Develop data-driven product strategies using customer insights, behavioural analytics and market intelligence.n
- Leverage segmentation and personalization to increase stay frequency and wallet share.n
- Continuously optimize customer experience through experimentation and analytics.n

nTata Neu Ecosystem Integration
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- Ensure seamless integration between Taj InnerCircle and Tata Neu loyalty propositions.n
- Identify opportunities to strengthen value creation through the broader Tata Neu ecosystem.n

nProduct Governance & Cross-Functional Leadership
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- Own product governance, prioritization and business case development.n
- Drive cross-functional alignment across Technology, Operations, Marketing, Revenue Management, Customer Experience, Finance and Legal.n
- Collaborate with Tata Digital, technology ve

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