Job Profile Summary
The Senior Technical Consultant is a fixed member of the VCF9 Migration Factory Delivery Pod's Lead & Design tier, owning offshore capacity, wave scheduling, and escalations. Serves as the interface between the offshore Delivery Pod and onshore points of contact, and makes the final call on whether each wave is ready to proceed — balancing customer expectations against delivery realities such as design risk, validation status, and resource availability.
Career Level Summary
• Requires specialized depth and/or breadth of expertise in own job discipline or field
• Leads others to solve complex problems
• Works independently, with guidance in only the most complex situations
• May provide functional leadership to teams or projects
Critical Competencies
• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving,
and an unwavering commitment to customer success.
• Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
• Agility: Quickly adapts and responds to dynamic customer needs and expectations through creative solutions.
• Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Ekfrazo and with external stakeholders.
Key Responsibilities
• Owns offshore capacity planning and wave scheduling for the Delivery Pod, balancing available Execution and Enablement & Control resourcing against wave volume and concurrency targets.
• Serves as the primary interface between the offshore Delivery Pod and onshore points of contact, translating customer priorities and delivery constraints in both directions.
• Makes the final go/no-go call on whether each wave is ready to proceed, w