About the Role
We are looking for an experienced and customer-focused Manager, Customer Success Engineering to lead a team of Customer Success Engineers and deliver exceptional technical support for enterprise customers.
In this role, you will be responsible for building a high-performing team, driving operational excellence, and creating a proactive, AI-enabled customer support experience. You will lead technical escalations, improve support processes, and partner closely with cross-functional teams to continuously enhance customer outcomes.
This is an opportunity for someone who enjoys solving complex technical problems, leading people, and building scalable support operations in a quick-paced B2B SaaS environment.
- Lead and mentor a team of Customer Success Engineers supporting global enterprise customers.
- Foster a customer-first culture built on trust, ownership, empathy, and technical excellence.
- Ensure the team develops deep product expertise and strong troubleshooting capabilities.




- Drive the adoption of AI and automation to improve support efficiency and customer experience.
- Stay current with emerging AI technologies and incorporate best practices into support operations.
- Lead critical customer escalations and high-severity incidents while ensuring timely communication and resolution.
- Improve operational efficiency through automation, AI copilots, chatbots, and workflow optimization.
- Use data and customer insights to drive decision-making and identify opportunities for continuous improvement.
- Build and maintain dashboards to track key support metrics such as CSAT, SLA adherence, resolution time, ticket volume, and productivity.
- Collaborate with Product, Engineering, Customer Success, and Professional Services teams to resolve root causes and improve the product experience.
- Represent the voice of the customer by providing actionable feedback to internal stakeholders.
- Promote knowledge sharing through documentation, postmortems, and intern

📌 Manager, Customer Success Engineering (India)
🏢 Nameless
📍 India