Customer Support Associate (US International Shift)
Location: Bengaluru, India (HSR Layout)
Company: Codeyoung
Experience: 1–3 years

About Codeyoung
At Codeyoung, we are on a mission to empower the next generation of innovators. We provide live, interactive online classes for K-12 students across the globe (including the US, Middle East, Europe, and India), covering everything from Coding and Robotics to Math and English.
As our student base in the United States continues to expand rapidly, we are looking for a customer-obsessed, empathetic, and sharp Customer Support Associate to deliver exceptional support to our US parents and students during their operational hours.

The Role & Work Schedule
As a Customer Support Associate, you will be the primary point of contact for our US parents and students. Your goal is to deliver quick, empathetic, and accurate resolutions to queries, ensuring every family has a seamless experience on our platform.
Work Schedule & Location Details:
- Shift Timings: 10:00 PM to 7:00 AM IST (Fixed US Night Shift)
- Work Setup:



100% In-Office (Work from Office) at our HSR Layout headquarters
- Working Days: 6 Days a Week (With a rotational 1-day week off on a weekday )

What You’ll Do
- Customer Query Resolution: Handle real-time inbound queries, complaints, and requests from US parents via Live Chat, Email, and Inbound/Outbound Calls .
- Issue Troubleshooting: Assist parents and students with operational, class link, schedule management, and basic technical queries during live sessions.
- Class Coordination: Coordinate efficiently between US parents and our global teaching operations team to handle class reschedules, teacher feedback, and subscription updates.
- Documentation & CRM: Maintain meticulous logs of customer interactions, ticket statuses, and escalations using internal CRM tools.
- Customer Retention: Turn negative experiences into positive ones by listening actively, showing empathy, and taking ownership of customer problems un

📌 Customer Service Representative (Bengaluru)
🏢 Codeyoung
📍 Bengaluru