Job Title
Senior Associate — French Underwriting Support Services (L3)
Job Area
France-Facing P&C; Insurance Underwriting Support — Production Unit
Region Served
France (French Domestic Market) — Commercial & Personal Lines
Location
India (Bangalore)
Shift
France-facing shift (CET-aligned); rotational, per business requirement
Experience
2–3 years in P&C; Insurance operations as a Team Member / SME / QA
Education
Graduate and above
Language
French — B2/C1 (mandatory); English — B2 (working proficiency)
Reports To
Team Leader — French UWSS
Role Purpose
The Senior Associate is the production backbone of the French UWSS unit. This role processes underwriting support transactions received directly from a French-speaking insurer/broker, working in native French documentation and French-language customer systems, while maintaining the quality, turnaround, and compliance standards expected of an offshore delivery centre.
Key Responsibilities
Underwriting Support & Production
• Policy lifecycle processing: Process current business, endorsements,
renewals, and cancellations across the commercial P&C; policy lifecycle, working from French-language submission forms and underwriting instructions
• French client tools: Operate customer underwriting/policy administration systems that are configured and presented entirely in French, with no English overlay
• Transaction quality: Own end-to-end transaction processing to meet first-time-right and SLA quality standards
• Document interpretation: Accurately read, interpret, and action French-language proposal forms, endorsement requests, and broker correspondence
Team & Stakeholder Support
• Daily huddles: Participate in and support the Team Leader during daily huddles; share process/business updates with the wider team
• Escalation handling: Manage timely resolution of chasers and escalations raised by the French onshore team or broker
• Customer engagement: Participate in customer engagement sessions conducted in Frenc