Position description: Sustain and Improve after sales technical support for Electric Vehicles by owning Vehicle Performance Satisfactory (VPS) metric for their zones.
About TVS / Who are we?
TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Sustainable Mobility with four state-of-the-art manufacturing facilities in Hosur, Mysuru and Nalagarh in India and Karawang in Indonesia. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through cutting-edge and sustainable processes. We are the only two-wheeler company to have received the prestigious Deming Prize. Our products lead in their respective categories in the J.D. Power IQS and APEAL surveys. We have been ranked No. 1 Company in /the J.D. Power Customer Service Satisfaction Survey for consecutive four years. Our group company Norton Motorcycles, based in the United Kingdom, is one of the most emotive motorcycle brands in the world.
Our subsidiaries in the personal e-mobility space, Swiss E-Mobility Group (SEMG) and EGO Movement have a leading position in the e-bike market in Switzerland. TVS Motor Company endeavours to deliver the most superior customer experience across 80 countries in which we operate.
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Job Title / Role: Associate Lead - Technical Services - EV
Location: Bengaluru , Karnataka
Education Qualification: Full Time B.E / B.Tech - preferably in Electrical, Applied Electronics, Automobile
Required Experience: 3 to 8 Years of experience, with atleast 3 years of experience in EV
Key Skills:
- Product awareness and service
- Automotive fundamentals
- Communication and interpersonal skills
- Problem solving and emotional intelligence
- Customer centricity
- Information systems
Role Description
- Ensure all critical EV product problems in the Zone get addressed within SLA by aiding area team technica
📌 Associate Lead Technical Services (Bengaluru)
🏢 TVS Motor
📍 Bengaluru
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