Urgent requirement
Applicant should be a hospitality graduate with min 5 - 6 years of experience in a hotel front office operation, in which min 1 year of experience in the similar role from any 4/5* branded hotels will be preferred

Main Duties:
Responsible for leading the Front Office Team - HOD
Administration
- To ensure that the Front Office activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
- To represent the Front Office function on the hotel's Management Committee.
- To oversee the preparation and update of individual Departmental Operations Manuals.
- To conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
- To ensure that guest history files are maintained and utilised.

Customer Service
- To ensure that all associates deliver the brand promise and provide exceptional guest service at all times.




- To ensure that associates also provide excellent service to internal customers in other departments as appropriate.
- To spend time in public areas observing employee-guest interaction and talking with guests, working through teams to coach associates in guest service skills as necessary.
- To handle all guest and internal customer complaints and inquiries in a courteous and productive manner, following through to make sure problems are resolved satisfactorily.

Financial
- To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- To ensure that each revenue generating department (e.g. Rooms, Telephone) is operated in line with maximising revenues and profit through upselling, pricing activities and proper yield management, while delivering on the brand promise.
- To ensure that each cost centre operates with the lowest possible cost structure while also delive

📌 Assistant Front Office Manager (India)
🏢 Hyatt Place Hyderabad Banjara Hills
📍 India