Job Description & Company Profile:
Hinduja Global Solutions (HGS) is a global company specializing in business process management (BPM) and digital customer experience (CX) solutions. HGS offers a range of services including contact center solutions, back-office processing, and integrated digital platforms. They are part of the Hinduja Group, a large multinational conglomerate. With over 20,000 employees across 34 delivery centers in 8 countries, HGS offers a spectrum of technology, digital marketing, and outsourcing solutions tailored to specific industry verticals.
Job Specifications
- Qualification: Graduate /Postgraduate
- Minimum 2-10 years of international Customer Support Representative with Spanish Language
- 5 days working and 2 days off.
- Should be ok with night shift and rotational off.
- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
- Excellent communication skills.
- Work Location : Bengaluru
Roles & Responsibilities:
Customer Support & Issue Resolution
- Handle customer inquiries via calls, emails, and/or chat ,
depending on assigned LOB and market.
- Resolve issues related to orders, returns, repairs, exchanges, product troubleshooting, and account concerns .
- Provide first‑contact resolution whenever possible and escalate complex cases per defined procedures.
- Apply soft skills to de‑escalate difficult interactions and turn negative experiences into positive outcomes.
Documentation & Systems Use
- Accurately document all customer interactions in client‑approved systems.
- Create and update cases, orders, and service tickets following client guidelines.
- Ensure correctness of data to support downstream teams (logistics, repairs, QA, analytics).
Process & Policy Adherence
- Follow client ‑approved process flows, scripts, and escalation paths , with flexibility when customer experience requires it.
- Comply with Quality Information Security Management System (QISMS) and PCI‑DSS standards to protect customer and company dat
📌 Customer Care Associate (India)
🏢 HGS
📍 India