Company Description YORO Health is a neighborhood-based elder care provider that stations full-time, salaried care teams inside residential communities in Pune to ensure rapid, reliable support for older adults. The organization delivers a broad range of in-home services, including nursing care, physiotherapy and rehabilitation, daily assistance, companionship, and 24x7 emergency response with ambulance coordination. Each visit includes comprehensive vital checks at no extra cost and contributes to a detailed, longitudinal health record that can be shared with any doctor. YORO Health focuses on matching seniors with consistent, trained professionals to build familiarity and trust, and offers transparent, accessible services via its app and WhatsApp booking channels. The company is growing and actively hiring to strengthen its community-based care model.
Role Description The Customer Support Executive is a full-time, on-site role based in the Pune Division, responsible for providing responsive, empathetic support to customers and families using YORO Health services.



This role includes handling inbound calls, messages, and online inquiries, resolving questions related to bookings, service details, and pricing, and coordinating with care teams to ensure timely and accurate service delivery. The Customer Support Executive will document interactions, escalate issues when necessary, follow up on ongoing cases, and contribute to maintaining high levels of customer satisfaction. Daily tasks also involve guiding users through the app or WhatsApp booking process, providing status updates on visits and emergencies, and collaborating with operations and clinical staff to improve the customer experience.
Qualifications

Robust Customer Support and Customer Service skills with a focus on empathy, clarity, and problem-solving.
Experience in maintaining Customer Satisfaction through timely resolution of queries and proactive follow-up.
Ability to manage Online Support channels, inc

📌 Customer Support Executive (Pune)
🏢 YORO.Health
📍 Pune