Role Description This is a full time, on-site Customer Support Executive role based in Mumbai, with a strong focus on technical knowledge. The role involves responding to customer inquiries via phone, email, and online channels, providing accurate information on ALOGIC products and troubleshooting technical issues. The Customer Support Executive will handle incident logging, track resolution status, and follow up with customers to ensure timely and effective solutions. Day-to-day responsibilities include maintaining high standards of customer satisfaction, documenting common issues, collaborating with technical and product teams to resolve complex cases, and suggesting process improvements. The role also requires updating self-help resources, such as FAQs and knowledge base articles, and supporting post-sales queries to enhance the overall customer experience.
Qualifications
Strong customer-facing skills in Customer Support and Customer Service, with the ability to handle inquiries professionally and empathetically.




Experience in Customer Satisfaction, including managing feedback, resolving complaints, and ensuring positive service outcomes.
Capability in Online Support, such as handling live chat, email tickets, and web-based support tools efficiently.
Hands-on Technical Support skills, including basic hardware and software troubleshooting, understanding of IT and consumer electronics, and clear technical communication.
Excellent written and verbal communication skills in English; additional regional languages are an advantage.
Strong problem-solving abilities, attention to detail, and a structured approach to documenting and resolving issues.
Comfort with CRM or ticketing systems and standard office productivity tools.
Relevant diploma or degree in IT, electronics, computer science, or a related field preferred; prior experience in a technical customer support role is highly beneficial.

📌 Customer Support Executive-Technical Knowledge must have (Mumbai)
🏢 ALOGIC
📍 Mumbai