? We're Hiring | Manager / Senior Manager – Service Operations (After Sales)
Location: Bhiwandi, Maharashtra
Experience: 6–10 Years
CTC: Up to ₹18 LPA
Employment Type: Full-Time
Lead Service Operations. Drive Customer Success. Deliver Operational Excellence.
NIDO Machineries Pvt. Ltd. is looking for a dynamic and experienced Manager / Senior Manager – Service Operations (After Sales) to lead our After Sales Operations function. This role is responsible for driving end-to-end service execution, ensuring machine uptime, delivering exceptional customer service, and leading a high-performing field service team.
If you have proven experience in After Sales Service Operations, Field Service Management, Preventive Maintenance (PM), Annual Maintenance Contracts (AMC), and Service Delivery , we invite you to join our growing team.
Key Responsibilities
Service Operations
- Plan and schedule Preventive Maintenance (PM), AMC visits, breakdown services, installations, and retrofit projects.
- Optimize field engineer deployment and resource utilization.




- Ensure timely job completion while meeting SLA and Turnaround Time (TAT) commitments.
- Monitor machine uptime and drive continuous operational improvements.

Team Leadership
- Lead, mentor, and develop the After Sales Operations team.
- Plan manpower allocation across multiple customer sites.
- Drive team performance, productivity, and operational excellence.

Spares & Logistics
- Coordinate with Stores, Purchase, and Commercial teams to ensure timely availability of spares.
- Monitor spare parts planning and site-level consumption.
- Support seamless execution of service operations.

? Customer Success
- Act as the primary point of contact for operational escalations.
- Build robust customer relationships through responsive service delivery.
- Ensure timely completion of service reports, handover documents, and operational documentation.

Performance Management
- Monitor Machine Uptime, SLA Compliance, PM/AMC Completion, Job C

📌 Service Operations Manager (India)
🏢 NIDO Group
📍 India