About the job
We are seeking a dynamic and experienced Techno Commercial Printing and Packaging expert to join our team, focusing on the paperboard for printing and packaging sector. This role requires a blend of technical expertise in printing and packaging, exceptional customer service skills, and a proven track record in business development. The ideal candidate will be responsible for managing customer relationships, addressing complaints and claims, troubleshooting technical issues, and driving business growth.

Responsibilities
Technical Expertise and Troubleshooting:
- Provide hands-on technical support related to paperboard products, including troubleshooting issues related to printing and packaging operations.
- Offer expert advice on the selection and application of paperboard materials to optimize customer outcomes.

Customer Service and Complaint Management:
- Address and resolve customer complaints and claims promptly and professionally.
- Implement effective solutions to prevent recurrence of issues and ensure customer satisfaction.





Technical Sales Support and New Product Development:
- Conduct product demonstrations and presentations to customers, showcasing the advantages and features of paperboard solutions.
- Prepare detailed technical proposals and documentation to support sales efforts.
- Active involvement in new product development to support Product manager and mill operations

Customer Relationship Management:
- Develop and maintain strong relationships with key customers in the paperboard industry.
- Understand customer needs and provide tailored solutions that leverage your technical expertise in printing and packaging.

Market Analysis and Reporting:
- Analyze market trends, customer feedback, and competitive landscape to identify opportunities for growth and improvement.
- Prepare regular reports on product performance, customer feedback, and market conditions.

Business Development:
- Identify customer’s challenges with existing supplier,

📌 Technical Sales Manager (Hyderabad)
🏢 APRIL
📍 Hyderabad