WHO WE ARE
Avolta is the world’s leading and largest Travel Experience (Retail, Convenience, F&B;) company ( with >5,500 outlets, >1,200 locations, >77,000 employees in more than 70 countries and annual revenue of Swiss Francs CHF 13.9 Billion in 2025 and operate predominantly at airports as well as other travel channels, including motorways, railways, cruises, border shops and downtown.

We are on a journey towards our Destination 2027 strategy, creating a travel experience revolution by putting the traveler at our core. Based on four solid pillars of delivering the Travel Experience Revolution, diversifying our Geographical Presence, further fostering a Culture of Continual Improvement, and Sustainability, our strategy is ultimately powered by our people.
In Asia Pacific (APAC), we are present in more than 10 countries, including China, Hong Kong, Macau, Japan, Vietnam, Malaysia, Singapore, Indonesia, Australia, India, Sri Lanka and Maldives.

PURPOSE OF THE ROLE




The Operations General Manager is responsible for the operational and business management of Avolta's Duty Free business in Kolkata. The role is accountable for delivering sales, profitability, operational excellence, customer experience, people leadership and regulatory compliance while building strong relationships with airport authorities and key stakeholders. The Operations General Manager will lead the Kolkata operation to achieve sustainable growth and ensure Avolta's standards are consistently maintained across all areas of the business.

RESPONSIBILITIES
Operations
- Promote Avolta as a leading travel retail brand and ensure a consistently high standard of customer service across all stores.
- Manage all retail operations within the location, ensuring alignment with company objectives, policies and operational standards.
- In conjunction with the Country General Manager and Regional Managing Director, develop and execute revenue, expense, profit and inventory plans.
- Monitor operational and comme

📌 Operations General Manager – Kolkata Duty Free (India)
🏢 Avolta
📍 India