Position: Guest Service Associate
Department: Food & Beverage / Guest Relations
Location: Lodhi Colony, New Delhi
Industry Preference: Fine Dining / Luxury Hospitality / Premium Restaurants

ABOUT THE FRAME

The Frame is a distinctive multi-level dining destination in Delhi’s Lodhi Art District, where food, art, design, and storytelling come together to create an immersive hospitality experience.
We are building a team that believes exceptional hospitality goes beyond service — it is about creating thoughtful, personalized, and memorable experiences for every guest.

ROLE OVERVIEW
We are looking for a polished, confident, and guest-focused Guest Service Associate with strong experience in fine-dining or luxury hospitality.
The ideal candidate should understand refined service, possess excellent guest-handling skills, and have the ability to anticipate guest needs while maintaining the highest standards of professionalism and attention to detail.

KEY RESPONSIBILITIES
- Welcome and engage guests with warmth, confidence, and impeccable hospitality etiquette.




- Create a personalised and seamless guest experience from arrival through departure.
- Understand guest preferences and proactively anticipate their requirements.
- Manage reservations, walk-ins, seating, table allocations, and guest requests efficiently.
- Demonstrate solid knowledge of the menu, beverages, ingredients, and service sequence.
- Deliver service in accordance with fine-dining standards and established SOPs.
- Coordinate effectively with the kitchen, bar, service, and management teams.
- Handle VIP, regular, and discerning guests with professionalism and discretion.
- Maintain impeccable standards of grooming, table presentation, ambience, and service.
- Handle guest feedback and concerns professionally, ensuring timely resolution.
- Support the team during busy service periods while maintaining composure and service quality.
- Assist in maintaining smooth restaurant operations and contribute to ov

📌 Guest Services Associate (GTB Nagar)
🏢 The Frame
📍 GTB Nagar