Job DescriptionABOUT COMPANY
NOsettl Technologies operates Legodesk — a specialized legaltech platform for
Nend-to-end debt recovery and NPA resolution. We serve India's leading banks,
NNBFCs, ARCs, and law firms with cutting-edge workflows for:
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- SARFAESI Act proceedings
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- IBC/NCLT filings
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- DRT/DRAT litigation
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- Section 138 NI Act prosecution
NTHE ROLE
nCustomerSuccess Executive — own the post-sale client lifecycle for BFSI
Ncustomers (banks, NBFCs, ARCs, law firms). Your mission: ensure clients achieve
Ntheir debt recovery and litigation outcomes with Legodesk.
NSuccess = High adoption, zero churn, robust NPS, growing case volume per account.
NExperience Required: 2-3 years in customer success, support, or client operations
NLocation: Bengaluru (on-site)
NRESPONSIBILITIES
nClient Onboarding & Enablement
N→ Lead structured onboarding for new customers
N→ Conduct training on Legodesk platform (SARFAESI, IBC, DRT, Section 138)
N→ Create personalized implementation timelines
N→ Build success playbookstailored to each client's workflow
NOngoing Support & Relationship Management
N→ Serve as trusted singlepoint of contact (SPOC) for assigned accounts
N→ Monitor usage metrics and proactively identify adoption blockers
N→ Field client questions;
resolve issues or escalate smartly
N→ Maintain CRM transparency (all interactions logged)
NAccount Health & Retention
N→ Track health metrics: NPS, adoption rate, case volume, engagement score
N→ Identify at-risk accounts and escalate for retention intervention
N→ Conduct quarterly business reviews (QBRs) to drive value realization
N→ Build retention strategies for your portfolio
NContinuous Improvement
N→ Gather customer feedback on features and pain points
N→ Escalate to Product team as feature requests or bug reports
N→ Build case studies and customer testimonials
N→ Stay current on regulatory changes (debt recovery, NCLT, DRT)
NYOUR PROFILE
n✓ 2-3 ye