Job DescriptionJob Description – Customer Success Manager (SaaS)
NLocation: Pune
NExperience: 6–8 Years
NEmployment Type: Full time
NAbout the Role
nWeare looking for a proactive and customer-focused Customer Success Manager to manage enterprise SaaS customers, drive product adoption, ensure customer retention, and identify growth opportunities.
NKey Responsibilities
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- Manage enterprise customer accounts throughout the customer lifecycle. N
- Drive onboarding and product adoption. N
- Conduct QBRs and EBRs. N
- Monitor customer healthand mitigate churn. N
- Identify upsell and cross-sell opportunities. N
- Deliver customer training and webinars. N
- Collaborate with Sales,Product, Engineering and Support. N
- Handle escalations and maintain customer satisfaction. N
- Create SOPs and customer success documentation. N
- Track renewal,



adoptionand revenue metrics. N

nRequired Skills
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- 6–8 years in Customer Success/Account Management in SaaS. N
- Enterprise customer management. N
- Stakeholder management and executive communication. N
- Experience with onboarding, renewals and retention. N
- Knowledge of CSAT, NPS,NRR and GRR. N
- Excellent presentation and communication skills. N

nPreferred Technical Skills
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- Salesforce, Zendesk, Freshdesk, Tableau, WalkMe, Marketo, Amplitude, Clari, Advanced Excel, SQL (preferred). N

nQualifications
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- Bachelor's degree in Engineering, Business or related field. N
- Experience working withglobal customers is preferred. N

📌 Customer Success Manager (India)
🏢 Celoxis
📍 India