Job DescriptionWe are HASBRO Clothing Pvt Ltd, we own the Menswear Apparel brand BASICS. We have 100 + Exclusive outlets ,900 + Large format stores and 200 + Multi Brand stores throughout India.
NWe are currently in look for a Customer Service Executive, the ideal candidate will be based in our Head Office located in Maduravoyal,Chennai.
NResponsibilities
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- Handle customer inquiries and concerns received through phone calls, emails, live chat, social media platforms, and e-commerce marketplaces. N
- Provide prompt and accurate information regarding orders, products, pricing, promotions, availability, delivery status, returns, exchanges, and refunds. N
- Coordinate with internal teams such as E-commerce Operations, Warehouse, Logistics, Finance, and Retail to ensure timely resolution of customer issues. N
- Monitor and respond to customer reviews, feedback, and complaints across online channels. N




- Manage customer interactions through CRM and ticketing systems while ensuring adherence to service-level agreements (SLAs). N
- Process and track return, replacement, and refund requests in accordance with company policies. N
- Maintain accurate customer records and update relevant databases. N
- Prepare and share customer service reports, complaint analysis, and service performance metrics as required. N
- Identify recurring customer concerns and provide recommendations for process improvements to enhance customer satisfaction. N
- Ensure a positive brandexperience and maintain high customer satisfaction standards across all digital platforms. N

nQualifications
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- 3 - 5 years' of relevant work experience;
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- Excellent phone etiquette and excellent verbal, written, and interpersonal skills;
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- Ability to multi-task, organize, and prioritize work. N
- Should be able to converse fluently in English, Hindi and Tamil. N

📌 Customer Service Representative (India)
🏢 HASBRO Clothing
📍 India