Job DescriptionCompany: Codeyoung
NJob Title: Customer Success Executive
NExperience: 1–3 Years
NLocation: Work From Office (Bangalore)
NWorking Days: 6 Days a Week (Fixed Week Off)
NShift: Night Shift (US Time Zone)
NAbout Codeyoung
nCodeyoung is a leading EdTech company dedicated to empowering students with future-ready skills through engaging and personalized learning experiences. We are committed to delivering exceptional customer experiences and helping every learner achieve their full potential.
NRole Overview
nWe are looking for a proactive and customer-focused Customer Success Executive to build strong relationships with parents and students, ensure a seamless learning experience, and drive customer satisfaction and retention.
NKey Responsibilities
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- Act as the primary point of contact for assigned customers. N
- Build and maintain strong relationships with parents and students. N
- Ensure a smooth onboarding experience for new customers. N
- Resolve customer concerns promptly and effectively. N
- Coordinate with internal teams to ensure timely issue resolution. N
- Monitor customer engagement and identify opportunities to improve the overall experience. N
- Conduct regular follow-ups to ensure customer satisfaction. N
- Encourage course continuation and renewals by delivering excellent service. N
- Maintain accurate customer records and interactions in the CRM. N
- Meet customer satisfaction, retention, and service quality targets. N
nRequired Skills
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- Excellent verbal and written communication skills. N
- Strong problem-solving and interpersonal skills. N
- Customer-centric approach with a positive attitude. N
- Ability to handle multiple customer interactions efficiently. N
- Basic knowledge of CRM tools is preferred. N
- Comfortable working in night shifts and a fast-paced workplace. N
nEligibility
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- Bachelor's degree in any discipline. N
- 1–3 years of experiencein Customer Success, Cus