About boAt:

An Indian consumer electronics start-up & the fastest-growing start-up. In just 5 years, we’ve revolutionized the way you listen to music & transformed the way you track your fitness goals. In addition to solidifying our position in the Indian market as the No. 1 player, boAt has also emerged as the fifth largest wearable brand globally.

https://www.Boat-lifestyle.Com/pages/who-are-we/

Job Description

The role is responsible for leading and driving new initiatives and projects aimed at improving customer experience through process improvements, new process design, and technology enablement.

Job Responsibilities:

Project Management:
- Lead and manage customer experience projects from inception to completion, ensuring alignment with company goals and customer needs.
- Oversee the execution of projects identified in the Annual Operating Plan (AOP), including budget management and resource allocation.
- Develop detailed project plans, including timelines, milestones, and deliverables, to ensure projects are completed on schedule.




- Work closely with various departments, including logistics, marketing, sales, and customer service, to ensure successful project delivery and alignment with overall business objectives.
- Conduct regular project reviews and status meetings to track progress and address any challenges or roadblocks.
- Build robust relationships with key stakeholders to ensure ongoing support and engagement throughout the project lifecycle.
- Present project updates and results to senior leadership, highlighting successes and areas for future focus.

Process Design and Improvement
- Design and implement high-touch processes for premium category products, ensuring a seamless door-to-door experience for customers.
- Analyze existing processes, such as returns and service operations, to identify areas for improvement and develop new, efficient workflows.
- Collaborate with stakeholders to revamp processes like return process overhaul, ensuring di

📌 Program Manager (India)
🏢 Boat Lifestyle
📍 India