Job DescriptionRole Overview
NWe are seeking a agile and results-driven Customer Success Manager to coordinate, analyze, and report on campaign performance across all stages of the campaign lifecycle, including pre-launch, launch, active delivery, reporting, and post-campaign review. This role serves as a key liaison between clients and internal teams, working closely with Sales, Operations, Product Development, and Support Services to ensure successful service delivery, client satisfaction, retention, and account growth.
NKey Responsibilities
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- Campaign management: Coordinate and manage demand generation campaigns using first-party DEMAND AI data and tools integrated within the lead generation and technology stack. N
- Performance analysis: Analyze campaign data to identify trends, recommend optimizations, and implement delivery adjustments to improve results. N
- Account management: Proactively support the Sales team with scheduled and strategic account management activities focused on client retention and revenue growth. N
- Client support:



Respond promptly to client requests related to implementation, billing, reporting, and product inquiries while ensuring a high level of customer satisfaction. N
- Cross-functional collaboration: Work closely with Operations and other internal teams to ensure accurate implementation of assets, instructions, tracking, and reporting requirements. N
- Campaign monitoring: Oversee campaign scheduling and delivery across multiple systems, coordinating with stakeholders to ensure timely execution. N
- Report delivery: Prepare, deliver, and upload comprehensive campaign performance reports with clear insights and recommendations for clients and internal stakeholders. N
- Renewals and growth: Drive renewals and account growth by identifying upsell opportunities and building strong client relationships. N
- Communication: Provide regular updates to internal stakeholders on campaign status, performance metrics, and

📌 Customer Success Manager-India (Bengaluru)
🏢 Demand AI
📍 Bengaluru