Job DescriptionJob Title: Client Relationship Executive
NAbout the Role We're looking for a personable, proactive Client Relationship Executive to be the primary point of contact between SAM and our clients. This role suits someone who's great with people, quick on follow-ups, and genuinely invested in client satisfaction.
NKey Responsibilities
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- Serve as the single point of contact for assigned clients on day-to-day operational matters N
- Conduct regular client visits/calls to gather feedback and address concerns N
- Coordinate with internal teams (operations, QA, HR) to resolve client complaints promptly N
- Track and follow up on open issues until closure;
ensure timely escalation where needed N
- Maintain client records, visit reports, and communication logs in Excel/app-based tools N
- Build robust, long-termrelationships to ensure client retention and satisfaction N
- Identify opportunities for upselling/cross-selling additional services N
- Prepare periodic clientsatisfaction and account status reports for management N
nRequirements
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- Prior experience in client servicing, account management, or relationship roles (facility management/B2B services preferred) N
- Excellent communicationand interpersonal skills N
- Proficiency in MS Exceland app-based reporting/CRM tools N
- Strong problem-solving mindset with a sense of urgency on follow-ups N
- Presentable, confident,and professional demeanor N
- Willingness to go on ground for client site visits N
nPreferred
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- Prior experience in a multi-site facility management or FM company N
- Bachelor's degree (any stream) N