Job DescriptionShould have 5–10 years of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities.
NKey Responsibilities
n:
- Deliver clear, fluent, and professional communication with strong active listenin
Ngand cultural awareness
N.
- Provide first-level support for product inquiries, warranty questions, and basi
NcHVAC-related issues (training provided)
N.
- Accurately log cases in CRM tool while multitasking during live calls
N.




- De-escalate challenging situations and ensure a positive customer experience
N.
- Prioritize and manage high-volume inquiries with strong organization and tim
Nemanagement
n.
N Skills & Competencie
ns:
- Written & Verbal Communication: Excellent communication skills are a mus
Nt.Effectively communicatecomplex information to both technical and non-technic
Nalaudience
ns.
- Solid customer focus, empathy, patience, and conflict-resolution skill
Ns.
n Shi
nft:
- Ability to work U.S. business hours (8:00 AM – 6:00 PM CS
T).

📌 Contact Center Specialist (India)
🏢 Lennox India Technology Centre
📍 India