Job Description
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- msn

nTeam& People Management
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- Lead, mentor, anddevelop team managers, project leads, and offshore delivery teams N
- Own workforce planning,resource allocation, and capacity management N
- Drive performance improvement, employee engagement, and succession planning N

nStakeholder & Client Management
N
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- Act as the primary offshore operations contact for onshore stakeholders and leadership N
- Lead governance meetings and present delivery performance, risks, and improvement plans N
- Manage escalations end-to-end with timely resolution and transparent communication N

nQuality, Governance & Continuous Improvement
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- Build dashboards and reporting mechanisms to track delivery performance N
- Drive process standardization, root-cause analysis, and corrective actions N
- Identify automation opportunities to improve productivity N
- Ensure compliance with organizational, security, and quality standards N

nReporting
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- Own daily, weekly, and monthly operational reporting on SLA adherence, delivery timelines, quality,



utilization, and risks N

nRequired Experience
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- 12–16 years of overall experience in IT Operations, Delivery Management, Service Delivery, or Technology Delivery N
- 6–8 years in a managerial or delivery leadership role, specifically managing offshore teams reporting into onshore/global stakeholders N
- Proven track record managing multiple projects/workstreams with governance and KPI accountability N
- Experience handling delivery risks, escalations, and stakeholder expectations N
- Background in software development, technology services, or insurance technology N

nRequired Skills
NOffshore Delivery Management
- Operations Management
- SLA Management
- Delivery Governance
- Team Leadership
- Resource & Capacity Planning
- Stakeholder Management
- Risk & Escalation Management
- KPI Management
- Process Improvement
- Management Reporting
NPreferred Skills
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- Insu

📌 Operations Project Manager (India)
🏢 Anoud Technologies
📍 India