The purpose of this role is to support the growth of the Employee Benefits business by growing and delivering comprehensive insurance solutions through a solid network of Clients, brokers, and service providers across the country.

The role is responsible for ensuring a consistent and high-quality client experience, strengthening market intelligence, maintaining standards, driving profitability, and enhancing our books with our capabilities including inhouse TPA experience within the Corporate Clients with effective coordination among the locations and partners to expand network capabilities.

Additionally, the role focuses on delivering innovative and competitive employee benefit solutions for existing clients as well as new business prospects, thereby contributing to business growth, client retention, and overall market positioning.

Employee Benefits Strategy & Consulting

- Design and implement employee benefits solutions for corporate clients.
- Advise clients on Medical Insurance, Personal Accident, Wellness Programs, Integration and digitalization along with other employee benefit schemes for corporate employees.
- Benchmark benefit programs against industry standards and market practices.
- Recommend cost optimization and benefit enhancement strategies.

Business Development & Revenue Growth

- Develop and execute strategies to grow the Employee Benefits portfolio.
- Identify and acquire new corporate clients.
- Develop and Manage GCC-focused business strategies & enhance market penetration within the GCC ecosystem.
- Generate cross-sell and upsell opportunities within existing Corporate
- Drive retention, profitability and maintain healthy claim ratio.

3. Client Relationship Management

- Act as the primary relationship manager for key corporate accounts.
- Build long-term partnerships with HR, Talent and Benefits team, Procurement and Leadership teams.
- Conduct periodic business reviews with clients.




- Ensure high levels of client satisfaction and retention.

4. Policy Placement & Renewal Management

- Lead annual renewal discussions and negotiations along with the respective Account Manager
- Develop renewal strategies aligned with client objectives.
- Manage insurer negotiations on pricing, coverage, and service standards.
- Ensure seamless policy placement and implementation.

5. Claims & Service Governance

- Oversee claims servicing and escalation management.
- Monitor insurer and TPA service performance.
- Ensure timely resolution of employee and client issues.
- Drive continuous improvement in service delivery metrics.

6. Market Intelligence & Product Development

- Stay updated on market trends, Medical inflation, and regulatory developments.
- Analyze competitor offerings and emerging benefit trends.
- Collaborate with insurers to develop innovative benefits solutions.
- Introduce digital and wellness-led employee engagement initiatives.

7. Data Analytics & Reporting

- Analyze claims experience and utilization patterns.
- Prepare management reports, renewal analysis, and cost projections.
- Deliver actionable insights to clients for informed decision-making.
- Track portfolio performance.

8. Stakeholder Management

- Coordinate with insurers, TPAs, healthcare providers, and internal teams.
- Build strong relationships and work closely with Sales, HAT team, Operations & Claims teams..
- Manage senior client stakeholder expectations.

9. Compliance & Risk Management

- Ensure adherence to regulatory and compliance requirements.
- Maintain governance standards in documentation and policy placement.
- Monitor NDA & Service-level agreements.

10. Team Leadership & Capability Building

- Lead, mentor, and develop team members.
- Set performance goals and monitor delivery.
- Build technical expertise across employee benefits products.
- Foster a culture of client-centricity and excellence.

📌 Senior Manager Employee Benefit- Corporate Business Group (Mumbai)
🏢 Bajaj General Insurance
📍 Mumbai