Role Overview

Operations Quality Assurance / Audit Manager is responsible for establishing, executing, and continuously improving quality assurance and audit programs across operational processes. The role ensures compliance with organizational policies, regulatory requirements, customer expectations, and operational standards while driving process excellence, risk mitigation, and continuous improvement initiatives

Role & responsibilities

- Develop and execute quality assurance frameworks, audit plans, and governance mechanisms across operations.
- Conduct process, transactional, compliance, and operational audits to assess adherence to established standards and procedures.
- Perform root cause analysis on identified defects, control gaps, and process failures.
- Monitor operational quality performance and maintain audit schedules to ensure adequate coverage.




- Ensure timely closure of audit observations and corrective/preventive action plans (CAPA).
- Drive adherence to SLAs, KPIs, SOPs, and process documentation requirements.
- Analyze audit findings, quality trends, and operational data to identify improvement opportunities.
- Prepare and present periodic quality dashboards, audit reports, management reviews, and executive summaries.

Preferred candidate profile

- Master's degree or Bachelor's degree in Business, Commerce, Engineering, Finance, or related discipline.
- Six Sigma Green Belt / Black Belt certification
- 5 years + Experience in Housing industry and managed Operations / Quality Assurance /Audits
- Experience in Advanced Excel, Power BI, Tableau, or similar tools

📌 Operations - Quality Assurance/ Audit (Mumbai)
🏢 Truhome Finance
📍 Mumbai