Shift Timings: 11:30 AM to 8:30 PM(Home Drop Facility available) 06:00 am - 03:00 pm (Home pick-up facility available)
- Manage the activities related to customer master data in the system
- Should have complete knowledge of updating customer master in the ERP system.
- Defining and implementing a master data management (MDM) solution.
- Perform data profiling and data quality assessment of source systems to draft data quality
- Authorizes the creation and maintenance of master data
- Creates and maintains Master Data in SAP according to approved requests
- Must be able to locate information efficiently in the customer master & troubleshoot in case of errors, related to customer master in the transactions.
- Must be able to restrict & detect unauthorized access to data
- Ensuring defined periodic reporting
- Ensuring compliance of QA framework.
- Participating in continuous improvement projects within Shared services
- Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a solid internal control framework.
- Partner with the Service Management team to:
- Provide input to service reporting.
- Facilitate service transition when required.
- Analyze issues that are highlighted by the Business Account Manager and resolve them /in a timely manner.