Role & Responsibilities

- Handle inbound customer interactions via calls, emails, or chat in a professional manner
- Resolve customer queries, complaints, and service requests within defined TATs
- Maintain accurate records of customer interactions in CRM systems
- Ensure high levels of customer satisfaction by providing timely and effective solutions
- Escalate complex issues to supervisors or relevant internal teams when required
- Adhere to quality standards, compliance guidelines, and company policies
- Participate in regular training, calibration, and performance review sessions

Preferred Candidate Profile

- Graduate in any discipline
- 0-3 years of experience in a contact centre or customer service role
- Excellent verbal and written communication skills
- Customer-centric mindset with strong problem-solving abilities
- Basic computer proficiency and familiarity with CRM tools
- Calm, patient, and professional attitude while handling customers

Perks & Perks

- Meals provided in-office (Lunch and Snacks)
- Relevant re-imbursements pertaining to work
- Paid leave and holiday benefits
- Learning and development opportunities
- Clear career growth and internal mobility

📌 Contact Center Executive (Mumbai)
🏢 PRL Developers
📍 Mumbai