Role Overview:

The Delivery Specialist will own end-to-end technical implementation and delivery for merchant, partner, and enterprise integrations across our payments and lending ecosystem. This is a hybrid individual-contributor role: part hands-on technical integration owner (APIs, SDKs, platform onboarding), part delivery specialist driving requirement gathering, integration planning, go-live, and hypercare support directly, without managing a team.

Key Responsibilities:

- End-to-End Integration Ownership: Own the full merchant/partner integration lifecycle requirement gathering, solutioning, API/SDK integration support, UAT, go-live, and post-go-live hypercare.
- Technical Depth: Hands-on troubleshooting of APIs, SDKs, webhooks, and payment flows (UPI, cards, net banking, wallets, tokenization, subscriptions/autopay, payouts, checkout) directly with merchant/partner/engineering teams.
- Cross-Functional Execution: Steer Product, Engineering, Data/Analytics, and Customer Success teams toward timely, high-quality integration outcomes.
- Client & Partner Success: Serve as the primary point of contact for enterprise merchants, TSPs, aggregators, and partnership integrations, ensuring smooth onboarding and long-term success.
- Knowledge Sharing: Act as a senior go-to resource for integration issues; contribute to structured knowledge transfer sessions and onboarding of newer team members (as an IC, not a people manager).
- Visibility & Reporting: Build dashboards to track merchant/integration performance metrics; establish explicit roles & responsibilities; flag risks and bottlenecks early.
- Stakeholder & Sales Alignment: Partner with Sales/Business teams and client stakeholders on program updates; define requirements for CRM/ticketing systems (Salesforce,



JIRA, Freshdesk) used by integration teams.
- Process & Tools: Champion project management and support tooling (JIRA, Salesforce, Freshdesk, Confluence, Postman/Swagger) to improve transparency and planning efficiency.
- Documentation: Own and validate developer-facing integration documentation and API docs for accuracy and timeliness.
- Outcome Orientation: Tie every initiative to company OKRs, with focus on go-live timelines, merchant satisfaction, and business outcomes over outputs.

Qualifications That We Look For:

Must-Have:

- 4+ years of experience in payment gateway/fintech integration support, technical implementation, or merchant solutions roles.
- Bachelor's degree in Engineering, Computer Science, IT, or equivalent
- Proven hands-on experience troubleshooting APIs and SDKs (Android/iOS/Web) and payment flows (UPI, cards, net banking, wallets, tokenization).
- Hands-on ownership of enterprise merchant/partner accounts as an individual contributor, working closely with cross-functional teams (this role has no direct reports).
- Strong client-facing track record; experience partnering with TSPs, aggregators, and partnership/marketplace models.
- Working knowledge of project/program management practices (Agile/hybrid, PMO practices) and tools such as JIRA, Salesforce, Freshdesk, Confluence, Postman.
- Experience building dashboards/reports to track merchant or integration performance metrics.
- Excellent communication, stakeholder management, and cross-functional collaboration skills.
- Understanding of the lending/banking or broader BFSI payments ecosystem preferred.

Good to have:

working knowledge of Swift/Python/C/C++, e-commerce plugin integrations (WooCommerce, Shopify, Opencart), and log-analysis tooling.

📌 Delivery Specialist (Mumbai)
🏢 Data Sutram
📍 Mumbai