Job DescriptionJob Description – Quality Analyst (Health Escalation)
NLocation: Chennai, Tamil Nadu
NIndustry: Health Insurance
NRole: Quality Analyst – Health Escalation
NEmployment Type: Full-Time
NKey Responsibilities
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- Monitor and evaluate customer interactions to ensure adherence to quality standards and company policies. N
- Conduct quality audits for health insurance escalation calls and processes. N
- Identify process gaps and recommend corrective actions to improve service quality. N
- Provide timely and actionable feedback to agents and team leaders. N
- Prepare and maintain quality reports, scorecards, and audit documentation. N
- Track quality metrics and analyze trends to improve overall customer experience. N
- Ensure compliance with internal processes and regulatory guidelines. N
- Collaborate with operations and training teams to drive continuous improvement initiatives. N





nEligibility Criteria
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- Minimum 1 year ofexperience as a Quality Analyst in Voice/Customer Service/Health Insurance. N
- Experience in Health Insurance Escalation quality auditing is preferred. N
- Strong understanding ofquality frameworks and audit methodologies. N
- Excellent analytical and communication skills. N
- Good knowledge of MS Excel and reporting. N
- Mandatory proficiency in Tamil (spoken and written). N
- Ability to work in a fast-paced setting. N

nPreferred Candidate
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- Immediate joinersor candidates who can join within 1–10 days will be given preference. N
- Strong attention to detail and problem-solving skills. N
- Excellent stakeholder management and coaching abilities. N

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