JOB DESCRIPTION
Client Relationship Associate-Elite Loyalty Program (Female)

Location: Nariman Point, Mumbai (Corporate Office)
Employment Type: Full-Time (Permanent)
Working Hours: 11 am to 7 pm (Monday to Friday)
Experience: 1-3 years in Premium BPOs, Luxury Retail, Aviation, 5-Star Hospitality, Concierge Services, Relationship Management, or Front Office Operations.
ABOUT THE ROLE
We are looking for an articulate, confident, and relationship-driven Client Relationship Associate to become the voice of our exclusive luxury watch loyalty program.

Based at our Corporate Office in Nariman Point, Mumbai, you will engage with our distinguished clientele, ensuring their loyalty profiles remain accurate while nurturing meaningful relationships with our brand.
This role goes beyond tele-calling,it requires emotional intelligence, conversational finesse, and the ability to create a premium customer experience over every interaction.
If you have a natural ability to build rapport, ask thoughtful questions, and make clients feel valued, we'd love to hear from you.
KEY RESPONSIBILITIES
Client Relationship Management
Connect with members of our exclusive luxury loyalty program through outbound calls.
Build trust and rapport with clients while validating and updating their profile information.
Ensure every interaction reflects the sophistication and values of our luxury brands.
Profile Enrichment
Engage clients in meaningful conversations to gather valuable information such as birthdays, anniversaries, preferences, and lifestyle insights.




Accurately capture client information to enable highly personalized future engagements.

Brand Representation
Act as the voice of our premium luxury watch brands, maintaining exceptional professionalism and etiquette during every conversation.
Communicate loyalty benefits, exclusive privileges, limited-edition launches, boutique events, and member experiences in an engaging and elegant manner.

Customer Experience

Deliver a warm, memorable, and personalized interaction that strengthens long-term customer loyalty.
Resolve client queries with patience, empathy, and professionalism while ensuring a seamless
experience.

Data Accuracy & Confidentiality

Maintain accurate records within the CRM system.
Handle all customer information with complete confidentiality and discretion.
Ensure data integrity through meticulous documentation and attention to detail.

DESIRED SKILLS & QUALIFICATIONS

Graduate in any discipline. Degrees in Hospitality, Aviation, Mass Communication, or Business
are preferred.
1-3 years of experience in luxury retail, premium customer service, aviation, hospitality,
relationship management, concierge services, or premium BPOs.
Outstanding verbal communication with fluent, accent-neutral English.



Knowledge of Hindi is essential; additional regional languages are an advantage.
Excellent telephone etiquette with the confidence to engage high-net-worth individuals professionally.
A natural conversationalist who can build rapport quickly and make clients feel comfortable.
Smart, intuitive thinker with the ability to ask the right questions and effortlessly draw meaningful
information from clients without making conversations feel transactional.
Strong customer acumen with the ability to understand personalities, identify opportunities for
deeper engagement, and strengthen client relationships.
High emotional intelligence, patience, empathy, and active listening skills.
Professional, polished, and confident personality with exceptional interpersonal skills.
Comfortable working with CRM software, Microsoft Excel, and digital communication tools.
Highly organized with exceptional attention to detail and accuracy.
Able to maintain absolute confidentiality while handling sensitive client information.

WHAT WE OFFER

Opportunity to work with some of the world's most prestigious luxury watch brands.
Exposure to an exclusive clientele and premium customer engagement environment.
Modern corporate office located in the heart of Nariman Point, Mumbai.
Competitive salary
Reliable work environment with standard corporate day shift.
Career growth within the luxury retail and customer relationship management space.
A professional workplace that values excellence, sophistication, and customer centricity.

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