Responsibilities

- Exposure to basic Unix, SQL, Oracle and any programming language like Java is required.
- Good knowledge of Incident, change and problem management and ITIL processes.
- Good communication skills.
- Experience with supporting multi-tier infrastructures using DevOps or Cloud technology is added advantage.
- Good knowledge of monitoring tools like Autosys, Crontab, Univiewer etc.
- Good knowledge of ticketing tools like JIRA, or ServiceNow.
- To work through the backlog of tasks as appropriate.
- To be aware of the business domain the application is being created for
- To participate in out-of-hours / daytime support as required

Contributing Responsibilities

- Understand and remain fully aware of the business processes automated on the production platform. Sound knowledge of applications and related platform is required.




- Ensure requests from business users including technical and functional queries are answered without delay with qualified inputs.
- Participate in Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives are met.
- Maintains effective relationships with core and extended program team members, peers, senior stakeholders, and business managers

Specific Qualifications:

- Minimum 5 years of experience along with bachelors degree
- Prior experience in similar domain.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

- Linux, Java
- SQL / Oracle
- Python (valuable to have)
- Dynatrace (good to have)

📌 Support Analyst (Mumbai)
🏢 BNP Paribas
📍 Mumbai